1. General Provisions

1.1 This Privacy Policy explains how the online store bioptide.com (hereinafter – the Seller) collects, uses, and protects Buyers’ personal data.

1.2 Personal data is processed in accordance with the European Union General Data Protection Regulation (GDPR), the laws of the Republic of Lithuania, and this Privacy Policy.

1.3 By using the online store bioptide.com, the Buyer confirms that they have read this Privacy Policy.

2. What Data We Collect

2.1 When purchasing products from the online store bioptide.com, the Buyer enters into a purchase–sale agreement. To properly conclude and execute this agreement, the following personal data may be collected:

2.1.1 full name;
2.1.2 phone number;
2.1.3 email address;
2.1.4 delivery address.

2.2 This data is used so that the Seller can:

2.2.1 process the Buyer’s order;
2.2.2 provide updates on order status;
2.2.3 arrange product delivery;
2.2.4 resolve order-related issues.

2.3 Personal data is processed on the basis of contract conclusion and performance.

3. Additional Data Processing

3.1 To ensure convenient use of the online store bioptide.com, the following data may also be processed:

3.1.1 purchase history;
3.1.2 activity history within the online store.

3.2 This data is used to:

3.2.1 ensure quality customer service;
3.2.2 respond to customer inquiries;
3.2.3 resolve disputes or claims.

4. Voluntarily Provided Data

4.1 The Buyer may voluntarily provide additional information, such as:

4.1.1 contact details of third parties authorized to collect the shipment;
4.1.2 additional information related to order fulfillment.

4.2 Providing this data is not mandatory.

5. Data We Do Not Collect

5.1 The Seller:

5.1.1 does not collect your browsing history on other websites;
5.1.2 does not transfer your personal data to third parties.
5.1.3 does not transfer personal data without a legal basis;
5.1.4 does not store payment card details.

6. Purposes of Data Use

6.1 The Buyer’s personal data is used for the following purposes:

6.1.1 order fulfillment;
6.1.2 account administration;
6.1.3 customer service;
6.1.4 service quality improvement;
6.1.5 statistical and analytical purposes;
6.1.6 informing about news or promotions (if the Buyer has given consent).

6.2 Most analysis is carried out using anonymized data that cannot identify a specific individual.

7. Data Sharing with Third Parties

7.1 Buyer data may be shared only to the extent necessary for order fulfillment.

7.2 Data may be shared with:

7.2.1 courier services;
7.2.2 payment service providers (e.g., Stripe);
7.2.3 IT and website maintenance service providers.

7.3 These partners process data only to the extent necessary to provide their services.

8. Cookies

8.1 The online store bioptide.com uses cookies.

8.2 Cookies are small text files stored on the Buyer’s device when visiting a website.

8.3 Cookies are used to:

8.3.1 enable shopping cart functionality;
8.3.2 save user preferences;
8.3.3 analyze website usage and improve services;
8.3.4 provide more relevant content and offers.

8.4 Cookies allow device recognition but do not identify a specific individual.

8.5 The Buyer may at any time:

8.5.1 delete cookies via browser settings;
8.5.2 modify cookie settings;
8.5.3 refuse non-essential cookies.

9. Data Retention Period

9.1 Personal data is stored only as long as necessary to achieve the purposes for which it is processed.

9.2 Certain data may be stored longer if required by law.

9.3 Accounting documents may be stored for up to 10 years in accordance with applicable legal requirements.

10. Buyer’s Rights

10.1 Under GDPR, the Buyer has the right to:

10.1.1 access their personal data;
10.1.2 request correction of inaccurate data;
10.1.3 request deletion of data;
10.1.4 restrict data processing;
10.1.5 object to data processing;
10.1.6 lodge a complaint with a supervisory authority.

10.2 Complaints may be submitted to the State Data Protection Inspectorate (VDAI).

11. Changes to the Privacy Policy

11.1 The Seller has the right to modify this Privacy Policy at any time.

11.2 The updated version of the Privacy Policy is published in the online store bioptide.com.