1. General Provisions

1.1 These purchase–sale terms and conditions (hereinafter – the Terms) define the rights and obligations of the Buyer and the Seller, as well as the conditions for purchasing, payment, delivery, and other terms when using the online store bioptide.com.

1.2 Before purchasing a product, the Buyer must read these Terms and confirm agreement by checking the box next to the statement “I have read and agree to the terms and conditions.” Once confirmed, these Terms become a legally binding document for both parties.

1.3 By using the online store bioptide.com, the Buyer confirms that they are a legally capable individual and have the right to enter into purchase–sale agreements in accordance with applicable legislation.

1.4 The Seller has the right to modify, correct, or supplement these Terms at any time. The updated version of the Terms is published in the online store bioptide.com.

1.5 The Seller conducts sales and delivers products within the territory of the European Union.

2. Ordering Products

2.1 The Buyer may order products in the online store bioptide.com in the following ways:

2.1.1 by registering in the online store and logging into their account;

2.1.2 without registration by completing the order form.

2.2 The Buyer must provide accurate and correct information. The Seller is not responsible for order fulfillment issues caused by incorrect information provided by the Buyer.

2.3 The Seller has the right to contact the Buyer to clarify order details.

2.4 The Seller has the right to refuse to process an order if there are reasonable suspicions of fraud, incorrect information, or other legal violations.

3. Conclusion of the Purchase–Sale Agreement

3.1 The agreement between the Buyer and the Seller is considered concluded from the moment the Buyer places an order in the online store bioptide.com and the Seller confirms it.

3.2 By placing an order, the Buyer confirms agreement with these Terms.

3.3 The Buyer agrees that informational notifications related to order processing may be sent to the email address provided by the Buyer.

3.4 All Buyer orders are stored in the Seller’s database.

4. Buyer’s Rights

4.1 The Buyer has the right to:

4.1.1 purchase products in accordance with these Terms;

4.1.2 cancel an order before it is dispatched;

4.1.3 exercise other rights provided by the laws of the Republic of Lithuania.

5. Buyer’s Obligations

5.1 The Buyer undertakes to comply with these Terms and applicable legislation.

5.2 The Buyer must provide accurate and correct information.

5.3 The Buyer must pay for the ordered products and accept them.

5.4 The Buyer is responsible for the security of their account login information.

5.5 If a third party uses the online store services by logging in with the Buyer’s credentials, it is considered that the actions were performed by the Buyer.

6. Seller’s Rights

6.1 The Seller has the right to change the functions or operation of the online store.

6.2 The Seller has the right to temporarily suspend or terminate the operation of the online store for technical or security reasons.

6.3 The Seller has the right to cancel an order if:

6.3.1 the order is not paid within 3 business days;

6.3.2 the Buyer provided incorrect information;

6.3.3 it is not possible to contact the Buyer;

6.3.4 there are suspicions of fraud.

6.4 The Seller has the right to restrict or terminate the Buyer’s account if these Terms are violated.

7. Seller’s Obligations

7.1 The Seller undertakes to enable the Buyer to use the services of the online store.

7.2 The Seller undertakes to respect the Buyer’s privacy and protect their personal data.

7.3 The Seller undertakes to fulfill orders according to the procedure established in these Terms.

8. Product Prices and Payment

8.1 All product prices in the online store bioptide.com are indicated in euros (EUR).

8.2 The Buyer may pay for products using the following methods:

8.2.1 bank card via the Stripe payment system;

8.2.2 bank transfer to the Seller’s specified bank account.

8.3 The Buyer agrees that invoices may be issued electronically to the email address provided by the Buyer.

8.4 If an incorrect product price was displayed in the online store due to a technical error, the Seller has the right to cancel the order and refund the paid amount.

8.5 The Seller has the right to require full prepayment for products.

9. Product Delivery

9.1 When placing an order, the Buyer must provide an accurate delivery address, postal code, phone number, and email address.

9.2 Products are delivered:

9.2.1 by courier services;

9.2.2 to parcel lockers (if such an option is available in the selected country).

9.3 Delivery times are preliminary and may depend on the delivery country, selected delivery method, and courier service operations.

9.4 The Seller is not responsible for delivery delays caused by circumstances beyond the Seller’s control.

9.5 The risk of accidental loss or damage to the products transfers to the Buyer from the moment the shipment is handed over to the courier service. From that moment, the Seller is not responsible for any loss, damage, or delivery delays of the shipment.

10. Product Purpose

10.1 Products sold in the online store bioptide.com are intended solely for scientific research and laboratory use.

10.2 Products are not intended for human or animal consumption, medical diagnosis, treatment, or disease prevention.

10.3 The Buyer confirms that purchased products will be used only for lawful scientific research or laboratory purposes.

10.4 The Seller assumes no responsibility for product use outside its intended purpose.

11. Warranty Conditions

11.1 All information about the product is provided in the product description in the online store.

11.2 The Seller is not responsible for differences in product color, shape, or other visual characteristics caused by the display settings of the user’s device.

11.3 If the product was damaged during transportation, the Buyer must immediately inform the Seller and provide photos of the damage.

12. Product Returns

12.1 Products purchased in the online store bioptide.com are non-returnable and non-exchangeable unless the product is clearly damaged during transportation or does not match the order.

12.2 In such cases, the Buyer must inform the Seller within 24 hours of receiving the shipment and provide evidence of the damage (e.g., photos).

12.3 After evaluating the situation, the Seller may offer:

12.3.1 replacement of the product with an identical product; or
12.3.2 a refund of the amount paid for the product.

13. Liability

13.1 The Buyer is responsible for the accuracy of the information provided.

13.2 The Buyer is responsible for all actions performed using the online store bioptide.com.

13.3 The Seller is not responsible for damage or losses resulting from improper product use.

14. Personal Data Protection

14.1 The Buyer’s personal data is processed in accordance with the privacy policy and applicable legislation.

14.2 Data is used only for order processing and service provision purposes.

15. Final Provisions

15.1 These Terms are prepared in accordance with the laws of the Republic of Lithuania.

15.2 All disputes shall be resolved through negotiations.

15.3 If an agreement cannot be reached within 30 calendar days, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.